A win for the consumer!
This morning I prepared myself for another impassioned discussion with Chris at Kelly Holden over the case of my car warranty. I had rung yesterday and managed to calmly deflect some rhetorical back-peddling and slightly accusatory righteousness to position Chris in a logical corner and on the back foot.
This morning's conversation began with "Hi Heath, I have some good news!". Chris had spoken to his manager and they'd decided that yes, it was reasonable for me to assume I had a warranty and that in fact, they were willing to officially write me up the 3-year used car warranty I thought I had.
Of course, I'm oblidged to get Kelly Holden to do 6 month services and I've already "used up" 1 year of the 3 year warranty, but I'll take this as a favourable resolution. Yes, I'm still not happy with what's actually covered under the warranty, but I do have to take some responsibility for not double-checking my salesman's claims - a very handy lesson to learn!
In conclusion, I believe Kelly Holden were guilty of some less than moral practices but ultimately have handled the matter with respect. Chris even acknowledged that they needed to change their practices to make the warranty situation more obvious, and I believe that's one of the best things to come out of this episode. My kudos to Kelly Holden for the resolution.
Thanks too, to those that gave moral support in the matter.